Shipping policy

Order Processing and Shipping Times

Please allow 1-5 weeks for product arrival. We post frequent shipping updates (and delays if applicable) on our Instagram.

Pre-Orders

When pre-orders are opened, please allow additional time for production and shipping to be completed. Wait times may vary between 4-9 weeks. Delays are more common when placing a pre-order. If we surpass the estimated time, you may request a refund.

Order Modifications and Cancellations

We do our best to send out all orders in a timely manner. Once an order has been processed, it cannot be modified or canceled.

Return to Sender

If your order is returned to sender for any reason, we cannot accept responsibility. If you need the package reshipped, you will need to purchase a label and provide it to us via email (contact@distant.la) or in our Discord server.

International Orders

International customers may be subject to duties and fees, which are out of our control. Unfortunately, we cannot cover these fees and have no way of calculating the charge before your order is placed. These fees will be levied to you upon arrival of your order. Please check with your local customs office to determine what these additional costs will be prior to your purchase.

Lost or Stolen Packages

We are not liable for any packages that are lost or stolen during shipment. Once a package has been scanned in by a postal provider, it is under their jurisdiction and is no longer our responsibility. If your package is marked as delivered but you have not received it, please open an investigation with your carrier.